RESOLVED: We are pleased to report that the service disruption has been resolved. Our services are now fully operational. We thank you for your patience during this time and sincerely regret any disruptions to your operations. A detailed analysis and steps we are taking to prevent future incidents will be shared in our upcoming post incident report. • RCA Number: RCA-1587 • Impact Start Date/Time: 6/30 7AM ET • Impact End Date/Time: 6/30 1030AM ET • Impacted Application(s): WorkForce Suite • Business Impact: Suite customers experienced some lag within Hub Cards in the WorkForce Suite; however, the application should remain accessible. • Issue Type: Partial
Posted Jun 30, 2025 - 14:42 UTC
Monitoring
Update #2: WorkForce Suite is currently experiencing a service disruption. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates in Status Hub every 1 hour or as soon as updated information is available until the service is fully restored. • RCA Number: RCA-1587 • Impact Start Date/Time: 6/30 7AM ET • Impacted Application(s): WorkForce Suite • Business Impact: Data lag on the hub card • Issue Type: Partial • Actions Underway: Suite customers may experience some lag within Hub Cards in the WorkForce Suite; however, the application should remain accessible. • ETA: Unknown
Posted Jun 30, 2025 - 14:04 UTC
Identified
Update #1 : WorkForce Suite is currently experiencing a data lag within hub cards. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates in Status Hub every 1 hour or as soon as updated information is available until the service is fully restored. • RCA Number: RCA-1587 • Impact Start Date/Time: 6/30 7AM ET • Impacted Application(s): WorkForce Suite • Business Impact: Data lag on the hub card • Issue Type: Partial • Actions Underway: Suite customers may see some lag within the hub cards within WorkForce Suite. • ETA: Unknown