RESOLVED: We are pleased to report that the service disruption has been resolved. Our services are now fully operational. We thank you for your patience during this time and sincerely regret any disruptions to your operations. A detailed analysis and steps we are taking to prevent future incidents will be shared in our upcoming post incident report. • RCA Number: RCA-1668 • Impact Start Date/Time: 03/05 08:30 ET • Impact End Date/Time: 03/05 10:36 ET • Impacted Application(s): SFTP • Business Impact: Some customers would not have been able to access the SFTP server to send/receive files • Issue Type: Partial
Posted Mar 05, 2026 - 16:16 UTC
Investigating
Update #1: Our teams continue to actively investigate the cause and are working diligently to restore services as swiftly as possible. We appreciate your continued patience. We will be providing updates on Status Hub as soon as updated information is available until the service is fully restored. • RCA Number: RCA-1668 • Impact Start Date/Time: 03/05 08:30 • Impacted Application(s): SFTP • Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/receive files • Issue Type: Partial • Actions Underway: Engineering teams continue to investigate the cause of the SFTP connection problems. • ETA: Unknown
Posted Mar 05, 2026 - 15:15 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 05, 2026 - 14:22 UTC
Update
WorkForce Software is currently experiencing a service disruption. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates on Status Hub as soon as updated information is available until the service is fully restored. • RCA Number: RCA-1668 • Impact Start Date/Time: 03/05 08:30 • Impacted Application(s): SFTP • Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/receive files • Issue Type: Partial • Actions Underway: Engineering teams are actively investigating and working to restore access. • ETA: Unknown
Posted Mar 05, 2026 - 14:17 UTC
Identified
WorkForce Software is currently experiencing a service disruption. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates on Status Hub as soon as updated information is available until the service is fully restored. • RCA Number: RCA-1668 • Impact Start Date/Time: 03/05 08:30 • Impacted Application(s): SFTP • Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/review files • Issue Type: Partial • Actions Underway: Engineering teams are actively investigating and working to restore access. • ETA: Unknown