WorkForce Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
US8: Phoenix AZ (OCI) Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:00 UTC
Scheduled - We're performing our regular maintenance. Expect limited service availability. No action is needed on your part. Service will be back to normal soon.

Thanks for your understanding!
Mar 13, 19:50 UTC
Mar 14, 2026
US8 Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 11:00 UTC
Scheduled - Emergency Maintenance Details

WorkForce Software will perform emergency maintenance on the US8 environment.

During this period, all services will be unavailable until the maintenance is completed.

Maintenance Window:

Start Date/Time: 07:00 AM EST, March 14, 2026
End Date/Time: 11:00 AM EST, March 14, 2026
Downtime: The emergency maintenance is expected to be completed within 4 hours.

Details:

Purpose: Security configuration for further improved data protection.
Impact: Customer environments on the impacted system will be down.
Data Collection Terminals: These will continue to process employee swipes, and the captured data will be automatically downloaded to the server once maintenance has concluded.
Scheduled Jobs/Activities: Please review any scheduled jobs or activities planned for this period and manually trigger them after the maintenance is complete.

Contact Information: If you have questions about this maintenance activity or experience issues with your service after the planned work, please contact our customer service team.
Mar 10, 20:54 UTC
Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 07:00 UTC
Scheduled - We're performing our regular maintenance. Expect limited service availability. No action is needed on your part. Service will be back to normal soon.

Thanks for your understanding!
Mar 6, 21:27 UTC
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
US8 - Open VPN Service Disruption
Resolved - RESOLVED: We are pleased to report that the service disruption has been resolved. Our services are now fully operational. We thank you for your patience during this time and sincerely regret any disruptions to your operations. A detailed analysis and steps we are taking to prevent future incidents will be shared in our upcoming post incident report.
• RCA Number: RCA-1668
• Impact Start Date/Time: 03/05 08:07 ET
• Impact End Date/Time: 03/05 14:11 ET
• Impacted Application(s): Open VPN access
• Business Impact: Some customers were unable to access Open VPN to perform database queries.
• Issue Type: Partial
Mar 5, 19:35 UTC
US8 - SFTP Service Disruption
Resolved - RESOLVED: We are pleased to report that the service disruption has been resolved. Our services are now fully operational. We thank you for your patience during this time and sincerely regret any disruptions to your operations. A detailed analysis and steps we are taking to prevent future incidents will be shared in our upcoming post incident report.
• RCA Number: RCA-1668
• Impact Start Date/Time: 03/05 08:30 ET
• Impact End Date/Time: 03/05 10:36 ET
• Impacted Application(s): SFTP
• Business Impact: Some customers would not have been able to access the SFTP server to send/receive files
• Issue Type: Partial
Mar 5, 16:16 UTC
Investigating - Update #1: Our teams continue to actively investigate the cause and are working diligently to restore services as swiftly as possible. We appreciate your continued patience. We will be providing updates on Status Hub as soon as updated information is available until the service is fully restored.
• RCA Number: RCA-1668
• Impact Start Date/Time: 03/05 08:30
• Impacted Application(s): SFTP
• Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/receive files
• Issue Type: Partial
• Actions Underway: Engineering teams continue to investigate the cause of the SFTP connection problems.
• ETA: Unknown
Mar 5, 15:15 UTC
Update - We are continuing to work on a fix for this issue.
Mar 5, 14:22 UTC
Update - WorkForce Software is currently experiencing a service disruption. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates on Status Hub as soon as updated information is available until the service is fully restored.
• RCA Number: RCA-1668
• Impact Start Date/Time: 03/05 08:30
• Impacted Application(s): SFTP
• Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/receive files
• Issue Type: Partial
• Actions Underway: Engineering teams are actively investigating and working to restore access.
• ETA: Unknown
Mar 5, 14:17 UTC
Identified - WorkForce Software is currently experiencing a service disruption. Our teams are actively investigating the cause and working diligently to restore services as swiftly as possible. We recognize how vital our services are to your operations and are grateful for your patience during this time. To keep you informed and updated, we will be providing updates on Status Hub as soon as updated information is available until the service is fully restored.
• RCA Number: RCA-1668
• Impact Start Date/Time: 03/05 08:30
• Impacted Application(s): SFTP
• Business Impact: There is a possibility that customers will not be able to access the SFTP server to send/review files
• Issue Type: Partial
• Actions Underway: Engineering teams are actively investigating and working to restore access.
• ETA: Unknown
Mar 5, 14:16 UTC
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